Privacy Policy
Last Updated: January 2026
ViddCall (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ViddCall mobile application and website located at www.viddcall.com (collectively, the “Service”).
By using ViddCall, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
We may collect the following information when you create an account or use the Service:
Name
Email address
Username
Profile photo
Account credentials
User role (client or provider)
Payment Information
ViddCall does not store full credit card or bank account details.
All payments and payouts are securely processed through third-party payment processors such as Stripe.
We may receive limited transaction data such as:
Payment status
Transaction IDs
Credit balances
Payout confirmations
Usage Information
We collect usage data to improve the Service, including:
Call duration
App activity
Feature usage
Device type and operating system
IP address
App version
Communications
We may store communication logs and support messages for:
Customer support
Dispute resolution
Compliance and security purposes
2. How We Use Your Information
We use your information to:
Provide and operate the ViddCall service
Create and manage user accounts
Facilitate secure video calls and payments
Process transactions and payouts
Improve app performance and user experience
Communicate service updates and support responses
Detect and prevent fraud or misuse
Enforce our Terms of Service
3. Sharing of Information
We do not sell or rent your personal information.
We may share information only with:
Payment processors (such as Stripe) to complete transactions
Service providers that help with hosting, analytics, or support
Legal authorities if required by law or to protect rights and safety
Other users, only as necessary for app functionality (e.g., profile name and call details)
4. Data Retention
We retain personal information only as long as necessary to:
Provide the Service
Comply with legal obligations
Resolve disputes
Enforce agreements
You may delete your account at any time. Upon deletion, your personal data will be removed unless retention is required by law.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to:
Analyze traffic and usage
Improve performance
Remember preferences
You can manage cookies through your browser settings.
6. Your Privacy Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Object to or restrict processing
To exercise your rights, contact us at:
7. Data Security
We use industry-standard security measures to protect your information, including encryption and secure data storage. However, no system is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
ViddCall is not intended for users under the age of 18.
We do not knowingly collect personal data from minors.
9. International Users
If you access ViddCall from outside the United States, you consent to the transfer and processing of your information in the United States or other countries where our service providers operate.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
When we do, we will update the “Last Updated” date and notify users if the changes are significant.
Continued use of the Service indicates acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
ViddCall
📧 Email: privacy@viddcall.com
🌐 Website: https://www.viddcall.com